How it works
From first conversation to aftercare
Nothing is booked until you have approved the plan, the price and the terms. That is the whole method.
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01
Discovery
You reach us through this website, a referral, your company, a partner or one of our hotel offices. Appointments take priority over walk-in traffic, so the conversation stays unhurried.
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02
Your brief
A named concierge records the purpose, timing, party, preferences, budget range, documentation status and anything that would change the plan. Passport numbers do not belong in the first email.
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03
Design
We build an itinerary with approved suppliers. Inclusions, exclusions and responsibilities are written down, including what TLD does and what a hotel, airline, hospital or handler does.
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04
Confirmation
You approve the plan, the payment structure and the terms before bookings or supplier commitments are made. If the price or the scope moves, we stop and ask again.
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05
Delivery
We coordinate the journey, watch the moments that usually fail, and give you one escalation line. For active journeys, urgent support is available outside desk hours.
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06
Aftercare
The concierge closes the journey, records feedback and, only with your permission, keeps the preferences that will make the next trip simpler.
Where you can meet us
The website is the front door. Small offices in premium hotels in Lagos are the physical point of trust, by appointment. Write to info@tldcompany.ng and we will propose a time, or begin on the brief if you would rather not travel to us first.
Monday to Saturday, 8:00 to 19:00 WAT. Urgent travel support at all times for active journeys.
Send the brief when you are ready
A concierge reviews it and replies the way you asked. There is no automated booking on this site.